Cancellation Policy

At CruiseWay LLC, we understand that sometimes plans change. Our cancellation policy is designed to be fair to both our customers and our business operations.

All cancellation requests must be submitted in writing via email to cancellations@cruisewayllc.com or through our online portal. Phone cancellations are also promited along with the relevant Documents.

The effective date of cancellation is the date we receive your written request. Cancellation fees are based on this date relative to your cruise departure date.

Refund Policy

Refunds are processed according to the following guidelines once a cancellation is confirmed:

• Refunds will be issued to the original form of payment within 14-21 business days from the cancellation date
• Processing fees may apply depending on the timing of your cancellation
• Port fees, taxes, and government charges are refundable if the cancellation occurs before the cruise departure
• Pre-purchased packages (drinks, excursions, etc.) are fully refundable if cancelled at least 48 hours before departure
• Airfare booked through CruiseWay LLC is subject to airline cancellation policies and may involve additional fees

Cancellation Timeline & Fees

Cancellation fees are based on how close to the departure date you cancel your cruise. The following table outlines our standard cancellation fees:

Please note that for group bookings (8 or more guests), different cancellation policies may apply. Refer to your group contract for specific details.

Cruise Protection Plan

We strongly recommend purchasing our Cruise Protection Plan to safeguard your vacation investment. Our plan offers:

• Cancellation coverage for covered reasons (illness, job loss, family emergencies)
• Medical coverage during your cruise
• Emergency evacuation coverage
• Coverage for trip interruption and delay
• Baggage protection

When you purchase the Cruise Protection Plan, you may be eligible for a full refund in the form of a future cruise credit if you need to cancel for a covered reason at any time up to the day of departure.

Force Majeure Events

In the event of extraordinary circumstances beyond our control (such as severe weather, acts of God, war, terrorism, pandemics, or other unforeseen events), CruiseWay LLC reserves the right to cancel, modify, or alter itineraries.

If we cancel a cruise due to force majeure events, guests will have the option to:

• Receive a full refund of the cruise fare paid
• Receive a future cruise credit worth 110% of the fare paid, valid for 24 months
• Transfer to another available sailing

Please note that CruiseWay LLC is not responsible for additional expenses incurred such as airfare, hotel accommodations, or other travel-related costs.

Modification Policy

We understand that sometimes you may need to modify your reservation rather than cancel it entirely.

Changes to your reservation are subject to the following:

• Name changes may be subject to a $50 fee per change
• Date changes made 60+ days prior to departure incur a $50 change fee
• Date changes made within 59 days of departure are treated as a cancellation and rebooking
• Ship or itinerary changes are treated as a cancellation and rebooking
• Adding guests to a reservation is subject to availability and current pricing

If you need to modify your reservation, please contact our customer service team as soon as possible to discuss your options.